Patrick Reynolds is deputy chair of the City Centre Advisory Panel and a director of Greater Auckland

There is ongoing angst about construction disruption in the city centre. Fair enough: it’s very tough, CRL and other construction has been going on for a very long time. Like the pandemic, everyone is over it, and wants to be on the other side.

The good news is we are close to a significant end – not the end, of course, for a city is never finished. A city is an ever-changing process, more like a garden than an object, a creation in both time and space, in a state of constant adjustment.

The current big shake-up is culminating.

So what’s going on: how soon do we get our city streets, all nipped and tucked, back from the high-vis artists and cone jockeys? What have we been going through, why, and will it all be worth it? What’s the post-orange life for our little but mighty city centre?

Te Ha Noa and CRL works Victoria St 2024. Image: Patrick Reynolds

Metamorphosis

As with a garden, periodically cities require a major overhaul if they are to thrive and remain relevant, as is currently underway even in well-established metropolises like Paris and London, as the only cities that don’t change are dead or dying ones (as in most things Venice is an exception to this, or perhaps it’s just been dying beautifully for centuries?).

Auckland’s current renewal phase began in Albert St in October 2015 with the beginning of the CRL works, and is due to be completed in Spring 2025, a full decade later. A decade is a frustrating length of time, and while the duration was exacerbated by the pandemic, it’s also a sign of the scale of changes.

The important thing is: we are 90% there, on the home straight.

Te Komititanga: a plaza for people. Image: Patrick Reynolds

Tantalisingly close. The darkest before dawn phase. As with the rail network, which is struggling to operate well through its current upgrades but will come out the other side, from Pukekohe to Swanson, a whole new thing; so it is with the city centre. From the Karangahape Rd ridge to the sea, we are getting a more people-centred and place-focused city centre, shaped better for the needs of the contemporary city.

For both systems, the efficient cause of this upheaval and possibility is the City Rail Link [CRL].

Te Komititanga: people on foot and wheels. Image: Patrick Reynolds

Albert St, Victoria St, Wellesley St, Mercury Lane, Pitt St and Beresford Square are all being reshaped to serve their new stations, plus a vast area of Mt Eden/Newton too. These will all be done – no more cones! – by Spring 2025, open to access and delight, before any member of the public even rides a train below them.

We know what the quality of the outcome will be like, because we already have the completed downtown examples: Quay St, Te Komititanga, and the clever light-touch Queen St refresh that’s improved the balance of this important spine by adding a river of people and planting.

Aerial view of Te Komititanga. Image: Patrick Reynolds

The proof case for city revival based on provision of high quality transit with people-focused public realm was Auckland’s first rail-enabled urban renewal project; the beautiful and successful Britomart. The station opened in 2003, with Cooper & Co delivering and continuing to manage both the restoration of heritage buildings and addition of new ones, like the gorgeous Hotel Britomart; and the creation of well-used public spaces, like Takutai Square.

Takutai Square, Britomart. Image: Patrick Reynolds

We know these improved public spaces are super popular, that they work; they bring people; society and commerce, and increased investment. We know that delivered together, high-quality public transit and people spaces are force-multipliers. Which is why this is explicit policy, as noted here by Councillor Richard Hills:

“I want Aucklanders and visitors to feel confident that we are creating welcoming and inclusive streets and spaces, along with underground infrastructure, in a planned and co-ordinated way so that the areas surrounding the stations will be ready for the transformational opening of the City Rail Link in 2026.”

Britomart, aka Waitematā: the city’s central train station. Image: Patrick Reynolds

The story of Britomart 1.0 bears repeating. When central government rejected Robbie’s Rail in the 1970s, that setback condemned the wider city to a near-total pattern of driving and sprawl, and made for a moribund and declining city centre. The (amazingly) difficult battle to get the Britomart project both funded (for which, kudos to then-Mayor Christine Fletcher in particular) and designed with a better place focus was what finally broke the spell of three decades of failed public planning and investment in the city.

Britomart under construction 2003 Image: architect Mario Madayag

The regeneration of Britomart, both above and below ground, marked the turning point towards fixing the failures of the last major urban reset – the total reshaping of all streets to serve motorways and parking structures undertaken after the removal of the tram network, as described here.

It’s getting hard to remember just how sad and broken the downtown and waterfront was in the wake of that reset, and before the renaissance of Britomart. Even into the 1990s, the whole length of the inner city inland from port was just ruin or industrial bad lands.

The total rebuild of this vital area –  from the rail yards in the east to the Harbour Bridge in the west – has followed, and is hugely successful, now defining the city. Significant temporary events like the Americas Cup in 2000 and the RWC in 2011 were also key to the development of the waterfront and the city centre, creating deadlines for public and private investment in the city centre, and leaving permanent changes in their wake.

View towards Te Tongaroa 2003. Image: Mario Madayag

The revitalisation of the derelict waterfront is therefore a significant success for consistent Council-led planning in partnership with key private sector investors. In particular the Auckland Design Office led, place focussed City Centre Master Plan has been the guiding light in this major transformation. Beautiful is valuable, and having an ambitious vision is essential, but it also has to be able to be funded and delivered, which cannot be done by Council alone.  The key five downtown investors are, east to west along the red fence: Ngāti Whātua Ōrākei, Cooper & Co (Britomart), Precinct (Commercial Bay), Viaduct Harbour Holdings, and Eke Panuku (Wynyard). We continue to be pretty fortunate with these partners. Generally their standards are high and they understand the value of a great public realm and improved public transport, both for their businesses and for the success of the city in general.

Sea wall reconstruction, leading to the opportunity to update Quay St. July 2020. Image Patrick Reynolds.

Their work continues, but now the focus is deliberately about extending these qualities inland through the rest of the city – riding, as it were, the surface changes made both necessary and possible by the CRL.

The CRL is a rare thing; an actually transformational project. Most change is incremental; few infrastructure investments truly change the whole shape and tone of a city.

The Harbour Bridge did, and the CRL will. Indeed, it already is, around the station precincts, and with the developments it is attracting (not just in the city centre either, but also elsewhere on the rail system like Henderson).

CRL construction, June 2019. Image: Patrick Reynolds

A key sign that something is transformational is that it is misunderstood, underrated, sometimes even by the people tasked with promoting it. This is because truly transformational projects change things well beyond their immediate purpose and are not merely an upgrade of the existing pattern.

Yes, the CRL will significantly improve access around Auckland. But also, it is already completely changing the city centre’s street patterns, built form, and investment flows. It will eventually reshape our whole city’s story about itself, and our global reputation.

This is really important and necessary for the viability of Auckland – for our ability to compete internationally, to lead nationally, to attract visitors, students, business, and respect.

CRL and Commercial Bay construction, April 2017. Image: Patrick Reynolds

We’ve got another year of patience ahead as these street upgrades roll out, and a little longer before we can actually ride those trains. It has taken vision and courage by city staff and elected members to bring us to this point, and it will become obvious soon enough how valuable this work is.

This is anything but a dysfunctional central city; it’s just one in the last difficult stage of climbing out of its Chrysalis, getting ready to fly.

Te Wananga on the waterfront. Image: Patrick Reynolds
Quay St cycleway, looking lush. Image: Patrick Reynolds
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45 comments

  1. Thanks Patrick for a helicopter view of the tremendous Auckland CBD transformation that has occurred in the just over a quarter of a century I have lived in Auckland.
    The centre of Auckland was dire, even compared to Wellington, when I moved here from Wellington but the weather was much more benign!
    The waterfront was neglected, Queen street was a traffic sewer.
    It has changed immeasurably for the better.
    But as one part gets improved other areas will increasingly suffer from comparitive disadvantage. So we must continue to expect backlash from investors in those left behind areas as they see declining relitive popularity, thus relatively declining asset values. We will continue to see continued opposition for reprioritising both CBD road space and commercial space away from car parking and car transit to more people friendly spaces.
    Their interests are not served by increasing the number of people visiting the rejuvenated areas of the CBD ahead of their own neighbourhoods.

    1. Very sharp to raise the point about Wellington waterfront. It got cut for length reasons but the example of the reinvention of Wellington waterfront from car-parking to people space in the 90s was very much a precedent for Auckland. It was a point of no small amount of shame for Auckland that cold and windy Welly had humanised their water’s edge while we hadn’t.

      Which also raises another key area in city development; inter-city competition. I have long held that Sydney-Melbourne rivalry – a veritable urban quality arms race – has been hugely productive for them both. Especially now with Brisbane and the wider urban area of SE Queensland, nipping at their heels (LA v SF, Portland/Seattle/Vancouver… etc etc)

      Auckland suffers from being distant for that race, though AKL-BRIS used to be more comparable, and completely alone in NZ. I hold we should aim high and try to compete in the trans-Tasman race, but currently they are leaving us in the dust. Another issue is AKL is not a capital unlike all Aus primary cities. NZ is a lost Australian State, in this context.

      On your second point, i will write about midtown, its reinvention is coming.

    2. I admit that I wasn’t aware of the degree of upgrade projects occurring simultaneously within the CBD.

      However, I question the council’s strategy going forward.

      So far, we have most of Queen St a service vehicle only road, 24hr parking meters, trains that only run till 1030pm and an area that largely hasn’t recovered from the lockdowns.

      Why would people visit the CBD? Putting pedestrian friendly features in is great but on the other hand, the council us actively working to discourage people to visit the area.

      I fail to see the logic here.

      1. Aren’t pedestrians people and visa versa? I don’t see how making it ‘pedestrian friendly’ is somehow ‘actively working to discourage people visiting’.

        Agree the rail network is struggling through its upgrades, needs to come out the other side with significantly better performance, frequency and span. Though the bus system is back performing above pre-pandemic levels in key routes especially in city centre access.

        Not sure what you are saying about Queen St; that it would be more appealing with more traffic?

        I fail to see the logic here.

  2. Beautifully written Patrick.
    We have many beautiful buildings in Auckland. The white of Oamaru Stone contrasts with the darker colours of those dominant darker buildings in Melbourne and Sydney.
    Views of our waterfront was recently voted one of the best in the world.
    My regular visits to the city are always enjoyable. There are many events at the Aotea Centre, the Civic, Art Gallery, Town Hall and streets full of happy people. International students like our freedoms and culture. The University has increased its world ranking and has been building more apartments to cater with increasing numbers.
    The World Choir games has attracted 11 000 contestants from 42 countries and Aucklanders are packing out the venues.
    Most of NZs Tech businesses are located in downtown Auckland and exports from our companies is soon expected to be number one export earner. Vista, Serko, Gentrack, Fonterra, Rocket Werkz, Team NZ, Task, Group, Spark, Heartland Bank, Kiwi Bank, Orion Health, etc.

  3. I see AT is going to be trialling trackless trams. Maybe we can get something almost as good as LR for a fraction of the cost and disruption.

    1. We already have buses. Cost and disruption don’t come from rails alone, it comes from building a high quality right of way, whatever the final surface. It is the quality of the right of way that defines the quality of the service. With no spending on an improvement RoW these would just be longer buses stuck in the same traffic as current buses.

      1. For Mount Roskill trackless trams the fixes are pretty simple aren’t they?
        – Change the bus lanes on Dominion Road to be 24×7
        – Change Ian McKinnon Drive back to 4 lanes (2 bus lanes)
        – Change Queen Street to TT only.
        – Bang some guidance nails in the ground and build some station platforms
        A few million dollars of disruption compared to billions worth.

        1. Yes, but TTs would be a whole lot better than buses:
          – Much bigger and roomier
          – Fixed simple route
          – Less stops
          – Multiple door boarding
          – No delay waiting for people to come downstairs
          – Possible traffic light priority (less frequency needed due to capacity)
          – Driverless so save on costs (personally I think they’d be better with a driver)
          – Much faster than the current 12km/hr the buses achieve at rush hour
          Maybe a lot of that could be achieved by buses, but AT have never tried and probably won’t without a mega project.

        2. I would be targeting the likes of the NW and Northern Busways and Airport to Botany as a starting point for TTTs. Perhaps Avondale to Onehunga and Southdown as a new RTN.

          The other corridors could mostly be done by greater bus priority but as you say, AT has no balls to take parking off our arterial.

        3. “Change Ian McKinnon Drive back to 4 lanes (2 bus lanes)”

          Jimbo, the current 3 traffic lanes look like this:

          https://www.google.com/maps/@-36.8613788,174.7567913,3a,75y,40.28h,90t/data=!3m6!1e1!3m4!1sKqwJ9byrysqXQIE83AAxpw!2e0!7i16384!8i8192!5m1!1e1?coh=205409&entry=ttu

          You want 2 bus lanes. To achieve that, you are literally proposing to lose the cycle lanes? The cycle lanes that are at the city end of the NW cycle route? That is, the busiest stretch of the busiest cycle lane in the city….?

          Note also, Google Traffic shows the street is never congested. You know, off the top of my head I can think of several *appropriate* solutions that are win-win for active AND public transport at the same time.

          You’re going to need to explain yourself, I think, Jimbo…

        4. Jimbo, you can literally do all of those things with buses. Continuous bus lanes, all door boarding, fixed simple route, wider stops, even the gps control of the traffic light priority for buses already exists.

          If we don’t do them now with buses, what makes you think they’d do any of it with trackless trams?

        5. One would hope that the sellers of these Big Buses know that they will be sold on the quality of the service in trial, not how shiny they are. So surely they would insist on high quality ROW as a mandatory selling point.

    2. They really are buses. For example trams have a guidance system (tracks) but those trackless trams must not have one. The lack of guidance for buses is critical, if every bus follows exactly the same track they will literally sink into the road surface over time. Or alternatively, even without upgraded right of way you still have disruption to make the road surface strong enough.

      1. The trackless trams they are looking at trialling are guided by magnetic nails put in the ground, so they will be all following the exact same path.

        The trial is also only Albany to Akoranga, so won’t be mixing with real traffic.

        1. So assuming the trial is successful, what then?

          Presumably an expanded NX service. North to Orewa, but south? It would seem a missed opportunity to not get it across the bridge and at least to transfers at Aotea. Could the bridge handle them?

  4. In addition to what Patrick says about a high quality right of way, what I like about light rail is that in addition to local users, it is great for tourists. As a tourist never worry about boarding – if you make a mistake you can always get off at the next stop and return to where you started. Buses often wander around all over the place especially in one way road systems. As a stranger it can be easy to get lost.

  5. Thanks, Patrick, for a great post. Cone abatement will always be a little limited by the building renewals and replacements triggered by the CRL opportunity (no sooner are CRL station works finished than over-site development kicks off). At least we are able to plan these rebuild traffic management works as ‘semi-permanent’ road layouts for their duration, instead of new homes for the same cones.
    A retrospective to before Britomart highlights just how much change has taken place so far, with Wellesley Street and Custom Street set to join Victoria Street in upgrading to changed functions.

  6. Great post, looking forward to most of the construction mess being completed. We have midtown wastewater upgrade about to happen now too but not sure how messy that will be (Utility diversions, using open trenching, will take place where Queen Street intersects with Mayoral Drive, Wellesley Street and Victoria St in from August 2024).
    That photo looking towards Te Tongaroa was hard to recognise but I managed to match it up with Google Maps, the old railway station building corner is just visible on the RHS.

  7. After CBD refinements we have Wynyard point completion – at least the park reaching out to the Harbour – which will push downtown Auckland to another level.

    In the interim, the next focus, at least on the water’s edge, shouod be the wharves. Aerial shots of Sydney or Vancouver show an abundance of green. Auckland’s is concrete and cars. The recent deal done by the Mayor should mean we can quickly realise the potential there for people places.

    1. Totally agree, Sydney and Melbourne both amazing with their botanic gardens right in the city.

      Albert park and Domain are great but Domain is cut off and doesn’t feel part of CBD.

      1. “but Domain is cut off and doesn’t feel part of CBD”

        HUH, cut off from where?

        Buses 70, 75, 321 and the Inner Link all provide access to the domain from the City Centre

        Buses 64, 27W and the OuterLink provide access to the domain from Mt Eden

        Bus 781 provides access to the Domain from Mission Bay ) It drops you directly outside the Auckand Museum

        You can also access the Domain from the Grafton train station. A five minute walk

        See: https://at.govt.nz/bus-train-ferry/events/auckland-domain

  8. Not for the first time I find myself shaking my head at a Patrick Reynolds blog post.

    A lot to unpack but I’ll try to touch on everything. Firstly, I am a fan of the concept of the CRL (finances excepted) and it will make a difference. Not sure I’d compare it to the harbour bridge as transformational. In terms of accessibility the area to benefit most is K Road and due to higher patronage, that area is likely to lose it’s uniqueness to an extent. Midtown is next, though already relatively accessible via train + walk or bus.

    The big question though is will we get the best utilisation of the CRL? Hard to see it at the moment given the level of disruption on the train network. The CRL is going to massively intensify network stress. Once it goes live I suspect AT and Kiwirail are going to be firefighters constantly putting our fires as things go wrong.

    There will be an initial surge of foot traffic when the CRL goes live as people try out the fancy new asset. Beyond that I’m not sure what keeps them coming back to the city? Shopping in Commercial Bay, dining in the viaduct and attending an event at Spark Arena are the only reasons to come into the central city. They are already served by Britomart.

    TRM wandered through the city on Sunday and it was desolate with the exception of the Ice Skating place in Aotea Square (great use of derelict space). The central city is a dump. Stores are non-appealing and the area has no atmosphere. Reminds me of Adelaide.

    We also need to understand the limitations of the CRL project. Wide parts of Auckland are not serviced by the train system, including the entire North Shore and much of the East. Even parts of West and South Auckland are far away from the train lines. The CRL wont make one iota of difference to a good chunk of Aucklanders.

    I support the project but the transport community needs to be realistic about it’s limitations. Overexaggerating the project benefits will only result in more pushback for future works.

      1. Proves my point, says the completed bits of the upgraded city are the only bits worth going to, now. Exactly. In a year whole additional swathes will join the finished downtown areas in place quality, and accessibility. Basically the whole point of the post, just ignored.

        Exhibits total inability to look ahead to a future condition, all claims about why the future won’t work are based on current condition.

        1. To be fair, that’s TRM’s contribution to most posts – “how can I resist change, for the sake of it”?

          It’s believing nothing can or should be better than today…

        2. I trained in this Saturday, I thought it was fairly busy. As you point out I only went to the upgraded bits.

        3. “Shopping in Commercial Bay, dining in the viaduct and attending an event at Spark Arena are the only reasons to come into the central city. They are already served by Britomart.”

          I think you just answered yourself already. None of that existed before Britomart, and they are undoubtedly dependent on it to a large extent.
          Aotea and Karangahape will follow suit.

    1. There are meaningful benefits for Northern busway users through network effects. Using the NX2 and transferring at Te Waihorotiu now means you’ll have a 30m transfer to rail rather than 300+m at Waitematā. There are similar improvements for other bus transfers.

      All the benefits for the rail network itself flow to all PT users, ie if you live on the north shore and your destination is on the western line you’ll save nearly half an hour through better transfers and a more direct route. It makes that trip dramatically more viable.

      I think you’re also missing that rail creates destinations near it. It doesn’t merely service them. There are attractive things to do in the Britomart area are because of the station.

      1. Yes. I doubt the area behind Britomart would be as developed, busy and successful if we had terrible rail service there.

        The development happened off the back of rail enhancements and the Britomart station redevelopment, not the other way around.

    2. A lot to unpack there in TRM post … I’ll try my best.

      Grumpy man walks through the city centre of Auckland and stays grumpy.

    3. For anyone new to this, the CRL acts like a public transit ‘turbo’.

      It doubles the capacity of the whole region’s rail network, which the bus network has been reoriented around.

      The city centre is only one destination.

  9. Thanks, Patrick. Great progress. Sad that people have thrown so many barriers in the way though. Time to pick up pace.

    When we’ve implemented the CCMP’s plans for converting Nelson and Hobson Streets into liveable places, we’ll know Auckland has finally grown up.

  10. It will be interesting to see if the CRL lives up to the hype. Not too long to wait now unless somebody knows something that will delay it. I don’t.

  11. If we go with trackless trams hopefully the distance between stops isn’t too far – for those of us with disabilities it might mean the end of being able to take public transport.

    1. TT’s will probably start on the busway services (northern, NW, A2B) with fewer stops. I guess ultimately they will be on the busier local routes and the more stops that come with those.

  12. Great to see this overview. There is a lot to look forward to!

    I miss living near the city, and my new office is in Newmarket which is not nearly as interesting.

  13. exactly my thoughts. I feel like people in Auckland (especially council, AT) like to oversell everything as amazing and transformational. CRL is good thing. No doubt about it. But come on… It seems like it’s this mythical big project that will immediately fix everything that’s bad in Auckland public transport. In reality it’s slightly better frequency and convenience for some people who happen to use it because they live near the station. Or miraculously have acces to a ‘frequent’ bus to transfer at the station.

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